FAQ – Iris Proper

Frequently Asked Questions

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Shipping can take up to 7 business days.

How much does it cost? How much does it cost?

We charge a flat rate of $5.95 for standard shipping (5-8 business days) on orders under $75. Orders over $75 ship free.

Do you ship internationally? Do you ship internationally?

No, at this time we only offer shipping within the United States.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Due to the personal nature of our products, we offer a limited refund policy. The full policy can be found here.